Monday, 15 February 2016

Be genuine

I'm going to keep this short but I think it's important and it speaks volumes of you as a person.

An enduring lesson I learnt, early-on in my career, was from the COO of the company I worked for as a runner on the JSE Stock Exchange. He was, still is in fact, the finest human being I've ever met; the embodiment of humility and an unshakeable gentleman. In context he was a busy individual. His list of achievements were legion. Those included Senior Adviser to governments, central banks and industry titans. He was a pioneer of modern-banking in the country. Quite clearly his list of business / political contacts, friends, acquaintances and colleagues is legendary.

Although he's long since retired his greatest achievement, however, has never been certified, honoured, formally noted or financially rewarded. Notwithstanding, I will remember him foremost for his ability to see people as people first and not what they stood for; the depth of their pockets or their ability to contribute meaningfully to his day. His dedication was unwavering; he never forgot a face or a name and most impressively, he never forgot a birthday. His daily list of birthday-calls often exceeded one hundred (100) calls; most before breakfast... Many of those calls were to international numbers or to the switchboards of competing companies. An individual's circumstances or his / her place of employment, then & now, inconsequential.

This is his legacy & his mark has left an indelible impression on those fortunate enough to have crossed his path, however briefly and I, for one, am infinitely better for it.

  

Friday, 12 February 2016

The 'business meeting' farce

If your daily schedule is filled with 1 [one] hour-long business meetings then you're a time-waster; don't kid yourself.

What can't be said in 15 minutes on the phone or in 15-minutes across a table, cannot be adequately covered in an hour anyway. Fluffing your meetings with social niceties or verbal-sparring is habitual rather than meaningful. Here's the thing and this is important. We've become accustomed to wasting each other's time; in fact it's expected. 'Social etiquette' dictates a degree of formality that we cannot afford. Times have changed; business etiquette hasn't and that, more than anything else, is the frustration we accept as 'part of the package'.

Ever started your day with a glance at your meetings' schedule and wished you were someplace else? Yes? Why is that? It's your subliminal reaction to a dated concept that is neither functional nor productive.

The most efficient way to optimize your working-day is to insist on more effective communication. That includes better preparation and attention to detail from your staff, clientele and industry. Ditch the social drama; appreciate & respect your / my TIME; that most valuable, non-renewable commodity and get to the point. Listen well. If your replies are weak, waffled & off-point then you either haven't prepared very well or you don't really know what you're talking about. Wrapping-up a meeting with a soliloquy of what's been discussed moments before is an ignorant confirmation of your 'authority' only and an insult to the intelligence of the other attendees.

Business lunches? Social drama; nothing more. Clouding the agenda with good food & wine is political fencing and childlike. Have the good grace to conclude your 'business meeting' before you place an order; understand the social expectations and behave accordingly. Leave 'business' at the concierge's desk. Cocktail presentations - utter garbage! Can them; read more.

One last thing - a 15 minute+ presentation is forgotten before the EXIT door closes on the attendee's way out. Keep your musings short, precise and on-point. Everything else is fluffing and fluffing doesn't belong in business or your working-day.